UX Research Portfolios: Format + Examples I just found a ð of a resource about how to put together your UX research portfolio by Karina Hickey. Best research tool I â¦ Now, we are up to date—sometimes even a few steps ahead.”. "If you do any sort of research, strategy or business development, Aurelius will become your new go-to tool. Thomas is a UX researcher at a company that helps new ventures find product-market fit with the help of UX research. Plus, they have a greater sense of ownership for the research results and advocate their implementation. While some researchers prefer using a dedicated software tool for user research, others use spreadsheets as data repositories. I just found a ð of a resource about how to put together your #uxresearch #portfolio by Karina Hickey. Filo is a UX Research Repository that also offers a full suite of UX Research Tools. And finally, if youâre a UX designer looking to specialize, weâve also written guides to building portfolios for UX writing and UX research.If you spot any further examples of great portfolios while navigating the web, do let us know so we can add them to the list. You can structure the data in a research repository along certain dimensions—for example, by product area, user group, or research method, as shown in Figure 2. Tweet â. COMPANY. Typically when UX Research starts in an organization, itâs usability â¦ Alex is passionate about ResearchOps and creating effective product teams. Takeaways from the best UX portfolio examples. Lastly, some research teams offer their colleagues access to the repository without the assistance of a researcher. They are great for communicating a design, for evaluating a design (for example via usability testing ) and for generally showing what should happen. A prototype is basically a semi-functional mock-up of the design. “We now use the output of each phase directly as an input for the next and don’t duplicate data in several tools.”. But only when organizations store UX research data properly can they they find them again quickly. Tissue/Specimen Use & Repositories . UX research can be divided into two categories: Once Kayla’s colleagues have gained sufficient experience by learning from her, they start doing their own research projects, and Kayla can check their work and provide direction whenever they need help. , . Karina also discussed the tradeoffs among sharing your case studies on your personal website, through services like Behance, and in customized PDFs. Also, the way the company perceives research has changed. They accomplish all of this using just one tool, as depicted in Figure 4. But, today, research teams use them for much more—often extending their use beyond simply archiving data to supporting multiple steps of a research project. Modern User Experience (UX) Research is broader than pure usability because it explicitly considers a range of factors in the effective domain such as user intentions and brand values. Focus on the big picture. Now, many colleagues in Mara’s company are using the repository themselves, without going through a UX researcher. Try to see it this way: When you look for a UX job, your readers represent â¦ Jad Limcaco is a UI/UX designer from Silicon Valley. There is no standard template and yet they all reflect the personality of their respective researcher. ð, I did not find a format of Karina's content that was easily shareable, so I created one myself and added my own perspective as well. As a User Research team, we serve other departments in our company. Discussion Guide Gaffes and How to Fix Them, Understanding Gender and Racial Bias in AI, Part 2, 10 Ecommerce Tips: Converting One-Time Buyers into Loyal Customers, Overcoming Design Challenges to Improve Conversion Rates. The researcher sifts through spreadsheets and presentations in shared folders, ask colleagues whether they know anything, and might even check their own drive for pertinent information. Doing data analysis with the same tool also reduces the effort of maintaining the repository. Stay tuned for my perspective on these skills in an upcoming article. Prototypes have arguably taken over from Wireframes as the UX designerâs number one UX document / deliverable. Recruit Research Hub Pricing Partners (UXR Flex Stack) Roadmap GDPR. Working together in the repository makes collaboration a lot easier and more effective,” says Kayla. Plus, structure increases the chances that you’ll find what you’re looking for—reducing the likelihood that you’ll redo studies that others have already conducted. Now, that you have seen some of the best UX portfolio examples, letâs see what qualities they share. We can define this more narrowly: An insights repository is a place to store and access insights gathered from user research. What my team built is one type of repository: an insights repository. The Leading User Research Repository. The UX researchers who are managing the repository become the first people everyone contacts whenever user-related questions arise. Second, the structure of the tool itself can guide colleagues who have little research experience, helping them to understand the project’s current status and what comes next. Please send props to Karina and David for curating/creating these tips and examples with our community. I've dug them up from the interwebs here: What I love about this collection is the diversity in format, organization, and style. UX Booth, which has been running since 2008, covers design philosophy, interaction design, analytics, and many more topics. #userexperience #uxresearcher #portfolios, Breaking into UX Research: Ideas from our UX Community, Putting together your UX research portfolio: how to make post-it notes sexy, How to create a POWERful case study for your UX portfolio, Portfolios for UX Researchers: Top 10 Recommendations, Reaching Out to "Mentors"â in the UXâ¦, Breaking into UX Research: Ideas from our UXâ¦. She recalls, “We used to produce a lot of relevant insights that were only used once and then forgotten about.”, Today, when a research request comes in from a UX designer or product manager, Mara first searches the research repository together with the person requesting the research. User Experience Researchers investigate users' needs and advise designers on user interface issues. Open UX. It is the responsibility of the IRB to review and approve research that involves the collection, use, storage, and re-use of all human tissue, blood, or genetic material that are generated within, transferred to, or transferred from the University of Utah and its covered entity. Repository tools that also support earlier stages of a project—for example, data analysis—can streamline the research process and save time. Tag all your research notes and customer feedback. “We truly believe in collaboration and see positive effects as it increases trust in the findings. Storing all research data in one place also makes it easier to connect evidence from multiple studies. I just found a ð of a resource about how to put together your UX research portfolio by Karina Hickey. Depending on the tool, a repository could do the following: The popularity of research repositories has grown immensely in recent years because they offer a range of benefits that enable researchers to advance their profession. Check out her talk for more details! Karina presented this at UX Australia in March 2020. Analyze your qualitative data with consider.ly: Code your interviews, auto-transcribe your recordings, explore your qualitative data, spot themes and patterns with a graphical UI Alex holds degrees in technology management and business administration from the Universities of Mannheim and Munich. Additional details can be found here on how the GitLab UX Research Department operates. If you are questioning whether you're including too much, then you likely are. Conducting user research is expensive, and the resulting insights could be relevant beyond the scope of the initial study. Repository Features Enterprise As you talk to more users over time, you build your collective repository of knowledge. What stood out to me was the simple "POWER" framework that Karina recommended for framing each case study (citing David Travis). Their role includes identifying and interviewing users, analyzing market data, comparing findings, conducting A/B tests, and making recommendations based on statistics and test results. Kayla is a user researcher for one of the most popular fitness apps worldwide. While I don't have the first-hand experience of creating my own UXR portfolio, it's still important to me to help demystify the process for you - especially if you are creating yours for the first time. We conclude with implications for the education and practice of UX designers, and a proposal for broadening research on the ethics of user experience. In many cases, they find relevant data from a past study that answers the research question. Field Guide Launch Kits Blog Podcast Twitter. Repositories help primarily in three concrete ways: A key advantage of repositories is that they provide one single place for all research data. Their typical workflow for conducting user interviews—the method they use most frequently—was as follows: “Using three different tools costs a lot of time as I had to move data from one tool to the next manually and was hopping back and forth a lot,” Thomas explained. Please send her props for sharing her perspective on this process. Answering what seems to be a simple question can take hours if the research data is spread across different locations or is in the heads of the people who conducted the prior studies. The most difficult part of creating a UX researcher portfolio (or any other for that matter) probably comes with starting it. For instance, coworkers or clients could take notes during research sessions or contribute their insights during synthesis and analysis. Working with a repository has changed the way the User Research team operates. He is also a creator of Design Systems Repo, an online repository of publicly available design systems, pattern libraries, and style guides.So, let us take a bit closer look at what this labor of love has to â¦ All the above are great goals for any UX team, but they have little to do with implementing a research repository. The retention and application of research findings tend to be higher when stakeholders play an active part in research instead of just receiving the findings in a presentation. Some tools even support building a participant database to facilitate recruiting, while others automatically transcribe session recordings. One of the most discussed issues is how to organize research in a way that you deliver insightful results fast and provide enough clarity in your report so that it stays relevant for a long time. USER INTERVIEWS. . They can see what others are doing and learn from Kayla as she works—for example, how to select evidence and name tags. He has spoken at UX research events and organizes the UX Research Meetup in Munich, Germany. Interested in other portfolio examples? This same structure makes the data in the repository searchable. Figure 1 â Qualitative and Quantitative aspects of UX Research. Through methodical and investigative procedures, designers can gain a better understanding of user expectations, behaviors, and needs. Mara is happy with the new role that the User Research team is playing: “In the past, it felt like we researchers tended to slow things down. We work for those who need our i n put right now and we serve those further in the future, who want to read through our reports. UX practitioners, both consultants and in house, sometimes conduct research. variety of investigative methods used to add context and insight to the design process Especially when in-person teamwork isn’t possible, research repositories offer opportunities for remote collaboration. Then they compare notes across participants, cluster related evidence, identify patterns, and describe their findings. Some research repositories facilitate the involvement of your stakeholders and provide opportunities for them to actively participate in the UX research process. There are more in: Breaking into UX Research: Ideas from our UX Community. UX research is a tool that allows an organization to focus its product, marketing, and engineering efforts around real user wants and needs. pain points) that the users have and approach them if necessary to help design a better experience for them so that ultimately at the end of the day, they will come back to use the products again. While some researchers prefer using a dedicated software tool for user research, others use spreadsheets as data repositories. During the analysis stage, you can categorize and structure the data to identify patterns. Now, let’s look at some case studies that show how organizations have benefited from creating a UX research repository. I have retained the framework and described the content from my perspective. Even worse, the responsible person might have left the company, taking all the relevant findings with them. Having good structure is helpful when you need to answer specific questions quickly. QQ: What would your portfolio look like if creating one was both easy and fun to you? The researcher copied representative quotations and observations to a presentation that he shared with the product team. Once they’ve completed the last session, they gather together in a room, as shown in Figure 5, or meet virtually to tag the data and analyze it in a structured manner. Watch Taxopalooza!. Karina also recommended UXR portfolios to check out. My oh my. User Experience (UX) is all about understanding the behaviors (ex. The Purpose of a UX Research Repository. Sometimes no additional research is necessary after looking in the repository.”. From raw data to research findings, you can store any type of information that researchers have captured in the context of their research sessions, in any file type. But it stored qualitative data really well and made it accessible for everyone â to act as a research repository. Read More. This can open up new perspectives that lead to insights and help you identify overarching themes that weren’t discernible within the scope of a single research project. UX research workflow. UX research is a fundamental requirement of the design process. We also build custom repositories for enterprise clients who want a UX Research Platform in their own branding. What stood out to me was the simple "POWER" framework that Karina recommended for each case study (citing David Travis). Before founding Condens, he was a product manager at a high-tech startup in the indoor maps and navigation space, where he and his co-founders realized the need for teams to more easily synthesize research data and create a structured database of their research findings. She cites other UX industry leaders, like Sarah Doody and The UX Portfolio Formula. First, team members capture notes into the same document and collaborate in real time, with everyone using the latest version. Stakeholders now contact researchers or use the repository on their own because they know they can get helpful answers quickly. ð The research repository thus helps in two ways. Plus, I â¤ï¸ Jasmine Friedl and Tanner Christensen and they are fun to listen to, Portfolios for UX Researchers: Top 10 Recommendations by Nielsen Norman Group, UX RESEARCH PORTFOLIO: FORMAT + EXAMPLES Collect and analyze your research data, highlight important user quotes, spot patterns, discover new themes, link facts to insights, easily transcribe audio/video recordings, and more. Build a searchable and shareable repository of UX knowledge. UX is a growing field, and the role of the user experience researcher is becoming more and more pivotal. SOLUTIONS. The first step is asking colleagues to observe research sessions and take notes, while Kayla leads the sessions. Repositories help researchers keep up with the pace of fast-moving organizations by reducing the time they spend on manual, repetitive tasks and letting them focus on more meaningful work. Make a list. Statistics and Search Log Analysis. The key here is for researchers to reduce the number of tools they use during their research and analysis process and, thus, the number of context switches between tools. Each row represents an individual observation for later use. 1.Setting up unrealistic expectations Karina presented this at UX Australia in March 2020. Built-in analysis capabilities eliminate the effort of importing data into the repository and converting it to a useful format. It overlaps with market research where data is based on opinions rather than behaviours. She frequently works with colleagues from Product Management, Marketing, or the Content team. 7. In such situations, UX researchers usually start to think of ways to better organize existing research data. We're a community of learners, practitioners, mentors and design leaders with a common interest in user experience (UX) and human-centred design (HCD). Combining all existing data on a central platform enhances the overall value of your organization’s research, without your having to conduct additional studies. What stories would you tell? User Experience Researcher Resume Examples. What examples of UX research systems did we have? This is how our initial spreadsheet looked two years ago. Plus, he lost the references and couldn’t track them back to show how the findings in the presentation related to the raw data in the notes, as Figure 3 shows. A beneficial side effect of having everything from raw data to findings in one tool is that it becomes easier to trace insights back to their source. In order to do UX research effectivelyâto get a clear picture of what users think and why they do what they doâe.g., to âwalk a mile in the userâs shoesâ as a favorite UX maxim goes, it is essential that user experience designers and product teams conduct user research often and regularly. When a colleague poses a question about existing research findings, suddenly the search for relevant data starts. Final Thoughts. I would tell the story of me thriving in highly complex domains, like the chemical processing industry and the American education system. UX researchers in every organization have likely experienced a situation when a stakeholder came by their desk and asked: “Have we done any research about the search feature?” or “What do we already know about the painpoints of our small business customers?”. Once your research repository has become the single, go-to point for UX insights, your goal should be to scale the use of customer-insights data and promote customer-centric decisions within your organization. Mara says, “It took a while to get a critical mass of data into the repository and make it useful.” The User Research team imported a selection of relevant, past studies and has added every new study since they introduced the repository. It helps make sense of the mess of information, see patterns, track your thoughts, deepen understanding and even concept out communication. Plus, everyone can focus on the research. The term UX research repository has no strict definition and could apply to any software that supports the storage of research data. To make sure product managers, developers, marketers and executives (letâs call them stakeholders) act on UX research results, planning must be crystal clear, collaborative, fast and digestible. Survey report (template) â Example content for a PowerPoint presentation on your results. Mara observed that they spend less time conducting research to answer very similar research questions, so they can focus on strategic work that wasn’t possible before. It saves time and connects data rather than isolating it in different tools. EnjoyHQ is everything you need to build an effective research system - Centralize all your research data, improve collaboration, standardize your research process and share insights easily. Creating a UX research repository aims to solve this problem by storing all research data in a centrally located digital archive and providing easy access to all researchers and their colleagues and stakeholders. Being concise and clear is more powerful than being comprehensive and complicated. In some cases, they help researchers to transition from just conducting studies to becoming managers of insights and having more impact on their organization. UX Booth: A thoughtful blog on UX design and strategy. RESOURCES. The UX Research department works within the Product Development Flow as they partner with Product Management and Product Design. In search of a solution to this problem, Thomas started using a research repository with data-analysis capabilities. In whatever format you chose, it is important for you to demonstrate four foundational UXR skills in your case studies: research methodology + application, collaboration, communication, and product thinking. While setting up the research repository took a few weeks, it was worth the effort. Carrie Boyd. When it comes to classifying your data, whether your goal is to help people find documents easily or use a better tagging convention for data analysis, sharing a common vocabulary will set the right foundations for success, and taxonomies are designed to help you do just that. This new workflow streamlined the entire research process—from data collection to sharing findings. â Research Repositories Workshops in 2020, A Research Ops Community project. Search log analysis (example) â Example of a search log analysis report from the EERE's 2011 user research project This strengthens their position within the organization. The blog also pays attention to how the web is changing and what that means for user experience â¦ After each few sessions, the team reviews what they’ve heard and discusses potential patterns. Here's one of the most practical masterclasses about building taxonomies for research repositories. From the initial planning phase through data synthesis and sharing findings with your stakeholders, a research repository can deliver value throughout the research process. How to make a UX research portfolio 1. I've dug up links to them. The researcher took notes during the sessions, using a text editor such as Google Docs and storing the notes from each interview in a separate document. At Condens, developer of a software tool that lets teams analyze user-research data and create a user-research repository, Alex has interviewed more than 160 user researchers from around the world. UX Research, UX Design, UX Engineersâ¦ and so on. Be it usability testing or user research with a generative goal, research requires planning. Now that we have established some of these key components, letâs talk about the steps for conducting UX research. Anyone have a good example of UX Research portfolios I'm putting my work online soon and wanted to see some good examples of portfolios with great research design. Karina also recommended four UXR portfolios to check out. Research Notetaking, Data Repository, Research Analysis & Synthesis: $44+ Import and tag your research data into a searchable repository where you can track insights that span multiple projects in one central place. In this post weâll explore why this is the case and what Iâve identified so far as the most common reasons why research repositories fail. 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